IT Support Engineer (m/f/d)

Full-time

Bruchsal, Germany

We at Volocopter are pioneers in the development of electrical air taxis that take off and land vertically (eVTOLs). We bring Urban Air Mobility to life, by establishing air taxis in addition to current transportation options in megacities globally. Our aim is to offer affordable on-demand air taxi services and save people time by flying them safely to their destination. In 2011 we performed the first-ever piloted flight of a purely electrical multicopter and have since showcased numerous public flights with our full-scale Volocopter (www.volocopter.com).

Job Description

As an IT Support Engineer you will manage the on-site and remote IT support for our offices and test-labs. Maintaining a hands-on mentality, you will be first choice contact to solve IT related problems quickly and reliable. Using a state-of-the-art toolset, you will implement and maintain aligned and best in class IT service management processes, qualify and solve incidents as well as service requests.

Your mission during this flight:

1st level and 2nd level IT support – capture, qualify and resolve or escalate IT inquiries of all kinds in timely manner
Provide technical support and consulting via our ticket system for in place solutions
Manage user and groups in our hybrid Microsoft Azure AD environment
Software distribution and hardware provisioning (on-site and remote)
Mobile Device Management (MDM) administration
Support in further standardizing and improving of our IT service portfolio
Create and maintain technical documentation and user manuals

Qualifications

Check in your professional skills

Required skills:

Completed training as IT Specialist SI or similar qualification
3+ years of professional experience in IT support and user support
Advanced understanding of IT Service Management (ITIL or comparable)
Very good knowledge of the current Microsoft Office 365 products
Experience and/or good knowledge in the Apple iOS / MacOS area
Reliability, ability to work in a team, and high customer orientation paired with an independent way of working
Good communication skills in English

Preferred skills:

Broad knowledge of hardware-software solutions from various vendors

Additional Information

Our Volocopter flight includes:

Fast-growing high-tech company with a supreme network of investors and partners
Ability to contribute directly to the future of aviation
The chance to build up new things/projects from scratch
Personal accountability, growth and learning opportunities, based on your personal strengths
An inspiring working environment with modern workspaces, flexible work time, short lines of communication, flat structures, positive leadership, great team spirit
Attractive salary package

Our differences make us stronger. At Volocopter, we value equal opportunity, trust, and the voice of each of our employees. As change-makers in air mobility, we believe that changing the world starts within each of our teams. We are committed to driving innovation by celebrating diversity and fostering an inclusive culture where everyone is treated equally and respectfully, regardless of our different backgrounds and roles in the company.

IT Support Engineer (m/f/d)

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We bring urban air mobility to life.